We are happy to accept the return of any item* purchased from us, providing the following terms are met.  

 

• The item is returned and received back to us within 30 days from the date of purchase.  

• The Item is in its original packing, and both item and packing are in original condition.  

• The item must be in restock-able condition (tags, stickers still on the product along with the original box and documentation) 

  

When an item is returned, we will provide you with a credit note. A refund will then be provided directly into your bank account (as provided by you) via internet banking.   

  

Faulty Products 

Please return faulty products to us as soon as possible. We will pass them on to our suppliers for evaluation and arrange a replacement. Unfortunately, we are unable to issue a replacement until we receive the faulty item back.  Under the Consumer Guarantees Act, it is your responsibility to cover the costs of returning faulty items.  

  

Returning Items 

Please include a copy of the original invoice, along with a note outlining your instructions, and send it to our street address:  42 French Pass Road, RD 4, Cambridge 3496 

 
For items not purchased on our website, please refer back to the original place of purchase for assistance with your return or exchange. 
 
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